ATROVIA (“ATROVIA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit atrovia.net, submit a project inquiry, request a quotation, communicate with us, or purchase products or services from us.
1. Information We Collect
Depending on how you interact with ATROVIA, we may collect the following categories of information:
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact details.
Project and Order Information
When you request a quotation or begin a custom project, we may collect information such as:
- Product type and intended use
- Project location
- Opening dimensions and site measurements
- Drawings, floor plans, photographs, and reference images
- Preferred materials, finishes, colors, glass, hardware, and configurations
- Delivery requirements and project timeline
- Quotations, approvals, order details, and related correspondence
Please only provide photographs, drawings, or documents that you are authorized to share.
Payment and Transaction Information
If online payment becomes available, payments may be processed by Shopify or other third-party payment providers. We may receive transaction details such as payment status, amount, currency, and billing information. We do not normally receive or store complete payment-card numbers.
Device and Website Information
When you visit our website, we and our service providers may automatically collect information including:
- IP address
- Browser and device type
- Operating system
- Pages viewed and links selected
- Referring website
- Approximate location
- Dates, times, and duration of visits
- Cookie and similar technology identifiers
Communications and Marketing Preferences
We may retain emails, inquiry forms, customer-service messages, feedback, and your preferences regarding promotional communications.
Information From Service Providers
We may receive information from Shopify, payment processors, shipping providers, analytics providers, advertising platforms, social-media services, and other companies that help us operate our business.
2. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and prepare quotations
- Evaluate project requirements
- Develop product specifications, drawings, and material proposals
- Confirm dimensions, finishes, opening directions, hardware, and pricing
- Process and manage orders
- Coordinate production with specialist manufacturing partners
- Arrange packaging, shipping, customs documentation, and delivery
- Provide customer service, warranty support, and claim handling
- Maintain records of client approvals and project communications
- Operate, secure, analyze, and improve our website
- Detect fraud, misuse, or security incidents
- Comply with legal, tax, accounting, customs, and regulatory obligations
- Send studio updates or marketing communications where you have consented or where otherwise permitted by law
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support advertising or analytics.
You can manage cookies through your browser settings and, where available, through the privacy controls displayed on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will request consent before using non-essential cookies.
4. How We Disclose Personal Information
We may disclose personal information only where reasonably necessary to operate our business, including to:
- Shopify and website-hosting providers
- Payment processors and financial institutions
- Specialist manufacturing and production partners
- Packaging, freight, courier, customs, and logistics providers
- IT, cloud-storage, email, analytics, and security providers
- Marketing and advertising service providers
- Designers, consultants, and project professionals involved in your project
- Accountants, insurers, lawyers, and other professional advisers
- Government authorities or other parties where required by law
- A buyer, investor, or successor in connection with a merger, restructuring, financing, or sale of all or part of our business
Manufacturing and logistics partners receive only the information reasonably required to produce or deliver the relevant order.
We do not sell personal information for money. However, certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may exercise an opt-out right through our website privacy controls or by contacting us.
5. International Processing and Transfers
ATROVIA serves clients internationally and works with service, manufacturing, and logistics partners in multiple jurisdictions. Your information may therefore be processed or stored outside your country or region.
Privacy laws in those locations may differ from those in your jurisdiction. Where required, we take reasonable steps to protect transferred information and use appropriate contractual or legal safeguards.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Preparing and managing quotations and projects
- Completing production, shipping, and customer support
- Maintaining design approvals and specification records
- Handling warranties, disputes, and claims
- Meeting accounting, tax, customs, insurance, and legal requirements
Retention periods may vary according to the type of information and applicable law. When information is no longer required, we may delete, anonymize, or securely dispose of it.
7. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service, storage system, or method of transmission is completely secure. We cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a portable copy of certain information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Opt out of certain targeted advertising, sale, or sharing activities
- Appeal a decision concerning a privacy request, where applicable
To exercise a privacy right, contact us at studio@atrovia.net. We may need to verify your identity before completing the request. Some rights are subject to legal exceptions.
Authorized agents may submit requests where permitted by applicable law, but we may require proof of authorization.
9. Children’s Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. ATROVIA is not responsible for the privacy, security, or content of third-party services.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, business practices, technologies, or legal obligations. The revised version will be posted on this page with an updated effective date.
12. Contact Us
For questions, privacy requests, or complaints, please contact:
ATROVIA
Email: studio@atrovia.net
If you are not satisfied with our response, you may have the right to contact the data-protection authority responsible for your jurisdiction.
