Shipping policy

ATROVIA products are made to order. Production begins after final drawings, dimensions, materials, finishes, hardware, and other specifications have been approved.

Production Lead Time

Custom doors, cabinetry, partitions, and other made-to-order products are typically ready for shipment within 8–10 weeks after final approval. Lead times are estimates and may vary according to product complexity, materials, quantity, and seasonal production capacity.

Freight Quotations

Shipping for oversized and custom products is calculated separately according to the finished dimensions, weight, crating requirements, delivery destination, site access, and requested service level. A freight quotation will be provided for review and approval before shipment is arranged. Product prices do not include installation, customs duties, import taxes, brokerage fees, storage, redelivery, or other destination charges unless stated in writing.

International Delivery

International delivery is available to many destinations. Customers are responsible for confirming local import requirements and for paying any customs duties, taxes, or fees charged by the destination country. Some products or locations may be subject to additional restrictions.

Delivery and Site Access

The customer is responsible for providing complete and accurate delivery information and for confirming that the delivery location can accommodate the shipment. Unless otherwise agreed in writing, delivery does not include installation, unpacking, debris removal, stair carry, hoisting, or placement inside the property.

Tracking and Delivery Updates

When available, tracking or freight coordination details will be provided after the shipment has been dispatched. Transit times are estimates and may be affected by carrier schedules, customs clearance, weather, port congestion, or other circumstances outside ATROVIA's control.

Damage in Transit

Please inspect all crates and packages before signing the delivery receipt. Note any visible damage on the carrier's delivery document and photograph the packaging and product before unpacking. Report shipping damage to studio@atrovia.net within 7 calendar days of delivery and retain all packaging materials while the claim is reviewed.