Shipping & Delivery

Order Processing & Production Times

All orders are processed within 3-5 business days (excluding weekends and holidays) upon receiving payment confirmation. Orders lead time for shelving unit is 2-3 weeks. Custom orders for door or cabinets will be 8-10 weeks.

All custom orders will be provided with a shop drawing to review and sign off prior production begins.

Please allow additional processing time during peak seasons or promotional periods.

Shipping Charges

Shipping charges shown at checkout apply only when automated rates are available. Oversized, heavy, custom, or architectural products may require a separate freight quotation. Any additional shipping charges will be confirmed before fulfillment.

Freight Delivery

Large doors, partitions, panels, and architectural components may be delivered by freight carrier. Unless otherwise stated in writing, freight delivery is curbside and does not include unloading, installation, inside delivery, removal of packaging, or disposal of pallets.

The customer is responsible for ensuring that the delivery location is accessible to the carrier and that appropriate assistance or equipment is available for unloading when required.

Receiving & Inspection

Please inspect all packages before accepting delivery. If packaging appears damaged, note the damage on the carrier’s delivery receipt before signing.

After delivery, inspect the product promptly. If damage or missing items are discovered, contact ATROVIA at sales@atrovia.net within 3 calendar days of delivery and include the order number, photographs of the packaging, photographs of the product, and a description of the issue. Please retain all original packaging until the claim has been reviewed.

Delivery Estimates

Production and transit dates are estimates and are not guaranteed. Delays may occur due to customization, material availability, weather, carrier schedules, customs processing, site access, or circumstances outside our reasonable control.

Address Changes

Customers are responsible for providing a complete and accurate delivery address. Address changes requested after an order has entered production or fulfillment may result in additional charges or delays.

International Orders

International customers are responsible for applicable import duties, customs fees, taxes, brokerage charges, and local delivery requirements unless otherwise stated in writing.

Installation

Shipping and delivery do not include installation unless installation services are specifically included in the written quotation or order confirmation.