Warranty Coverage
Each ATROVIA product is made to the project specifications approved by the client. Because our products are custom-made, the scope and duration of warranty coverage may vary according to the product type, material, finish, hardware, intended use, and project conditions.
The warranty applicable to each order, including its duration, will be stated in the quotation or order confirmation.
Before Production
Clients are responsible for reviewing and approving all final dimensions, drawings, opening directions, materials, finishes, hardware, and other specifications before production begins.
Production will proceed on the basis of the approved information. Changes requested after approval may be subject to additional charges and revised lead times.
Available Remedies
If ATROVIA confirms that an issue is covered, the appropriate remedy may include technical guidance, replacement components, repair, remake, or another reasonable solution, depending on the nature of the issue and applicable law.
Installation, removal, reinstallation, and other site-related costs are not included unless expressly agreed in writing.
What Is Not Covered
Unless expressly stated in writing, warranty coverage does not include:
- Normal wear, aging, or natural variation in wood, glass, metal, stone, or handmade finishes
- Damage caused by incorrect measurement, installation, handling, storage, misuse, neglect, or unauthorized modification
- Movement, settlement, or alteration of the building structure
- Damage caused by excessive moisture, temperature changes, direct exposure to unsuitable environments, or improper maintenance
- Minor variations in color, grain, texture, patina, dimensions, or handcrafted details
- Installation labor, removal, reinstallation, access equipment, finishing work, or other related site costs
ATROVIA does not currently provide installation services. Products must be installed by a suitably qualified local contractor in accordance with the approved drawings and applicable local requirements.
Care & Maintenance
Clean surfaces gently using a soft, non-abrasive cloth. Avoid harsh chemicals, abrasive cleaners, excessive moisture, and sharp tools.
Glass, metal, timber veneer, painted finishes, and specialty materials may require different care methods. Project-specific care instructions can be provided upon request. Where such instructions are supplied, they should be followed to maintain the product properly.
Shipping Damage & Claims
Please inspect all packaging and products as soon as reasonably possible after delivery. Whenever practicable, photograph any visible damage before opening or removing the packaging.
Claims should be submitted as soon as possible and within any reporting period stated in the quotation, order confirmation, or shipping documents. Please provide:
- The order number or project reference
- Photographs of the external packaging
- Photographs of the affected product
- A clear description of the issue
- An unpacking or inspection video, if available
Please retain all original packaging until the claim has been reviewed. Delayed reporting or insufficient evidence may affect our ability to pursue a claim with the shipping provider.
ATROVIA will review the documentation and coordinate the appropriate next step with the client and shipping provider. Submission of a claim does not by itself confirm warranty coverage.
Statutory Rights
Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.
Contact
For warranty questions, care guidance, or claims, please contact:
